Cancellations, no-shows, refunds, and complaints — what happens, how fast, and who pays. Fair to both sides.
You can cancel any booking up to 30 minutes before the agreed start time at no cost. Just send a single message on the same WhatsApp thread you used to book — no questions asked, no holding fee, no awkward call. Your time is yours.
Cancellations within the 30-minute window incur a 25% holding fee, paid directly to the companion to cover her time, travel, and turn-down of other bookings. We don't collect this — it goes straight to her, and is settled inside the same WhatsApp thread.
If you don't arrive at the agreed venue within 30 minutes of the scheduled start, the booking is treated as a no-show. The companion is entitled to 50% of the agreed rate. Future bookings are paused until the no-show fee is settled.
If the companion does not show up, you receive a 100% refund of any holding fee paid to us, plus a 25%-off voucher for your next booking, valid for 60 days. We also pause her listing immediately and review the cause within 24 hours.
If the person who arrives is materially different from the listing — different face, different age range, different ethnicity — you can decline at the door and receive a 100% refund. Send proof (photo, video) to the WhatsApp number listed in the footer. We remove the listing permanently and ban the operator from re-listing.
For complaints about hygiene, behaviour, or service that don't meet our minimum standard, file a complaint within 12 hours via WhatsApp. We investigate within 48 hours, mediate refunds where appropriate, and may issue a partial refund (typically 30–50%) directly from our editor's account, recovered later from the companion.
Where a refund is owed by us, it lands in the same payment method you used (UPI, card, bank) within 3 business days. Refunds owed by a companion are handled directly between you and her — we mediate but do not hold the funds.
Travel time and travel expense incurred for outcall bookings, additional hours added during a session, paid extras requested mid-evening, and bookings completed in full are not refundable. We do not refund "buyer's remorse" — once an evening is delivered as described, it is delivered.
If we cannot mediate a refund within 7 days, you may escalate to a written complaint addressed to the editorial desk via the email in the footer. We respond within 5 business days. The decision of the editorial desk is final and binding within the directory; users retain all rights under Indian consumer law.
This is a directory of services. We do not sell physical goods, so traditional "return" of a physical item is not applicable. Any physical merchandise we may sell from time to time (e.g. branded gifts) follows a standard 7-day return window — the rules above apply for service bookings only.
Send a single WhatsApp message or use our contact form — the editor reads everything within 5 minutes.
File refund on WhatsApp